Creating Your ‘Starbucks’ Experience: 4 Area’s to Define Your Unique Work Experience.

When I think of ‘Creating an Experience’ I think of Starbucks, a company that sells coffee. However, Starbucks does not just sell coffee, do they? Starbucks is a company that created an ‘experience’ of coffee. So much so, that many coffee companies followed suit in creating aesthetic and service ‘experiences’ that left the costumer wanting …

The Mind of Invictus

I recently re-watched the movie Invictus, a story about Nelson Mandela. The word invictus means “unconquerable” or “undefeated.” The movie recalled a poem by William Henley, also called “Invictus,” that Henley wrote from his hospital bed while suffering from tuberculosis and recovering from having his foot amputated. The poem is about courage in the face …

A Mentor Who Loves Mentoring

Through sport, I learned the value of having focus, having a goal I wanted to achieve. I took that learning into my life and business. In my business, goals became my ‘game of competition.’ I was competing against the goal I set. Who would win? In setting goals, I often overextended, got lost in my …